January 25, 2012, Kyiv

VOLIA, leading Ukrainian provider of cable television and Internet, is pleased to announce to its subscribers about addition to its tv-packages the new Ukrainian sports channel «Hockey», where tv-viewers will be able to watch major sports events and world tournaments of this popular sport.

The addition of TV-channel «Hockey» in VOLIA packages is timed to one of the highlights of the year — NHL 2012 All-Star Game, which will be broadcasted on the channel «Hockey» on January 29 at 23:00 Ukrainian time.

Eric Franke, CEO of VOLIA, emphasizes: «In 2012, VOLIA will have 20% more sports in its packages. We offer to our clients TV-channels with important tournaments of the most popular sports in Ukraine, as well as specialized sports channels. And we are delighted that our subscribers, fans of hockey, will now be able to watch all the major championships and their favorite teams. »

The new TV-channel «Hockey» will show to the fans of this spectacular sport the matches of NHL, Continental Hockey League, Major Hockey League, Professional Hockey League, Switzerland championship.

VOLIA offers in its TV-packages such sports channels, as: «Football» and «Football +», «Nash Football», «Sports 1» and «Sport 2» , Viasat Sport, ESPN Classic, Extreme Sports Channel, Russian Extreme, Continental Hockey League, Tennis, Basketball, and the new channel «Hockey.»

VOLIA subscribers in Kyiv will be able to find new channel «Hockey» on Test 4, the frequency of 378 MHz. It will be available for promo-viewing in basic package «Ukraine and World» and extended package «Vsesvit».

In addition to Kyiv, VOLIA plans to add «Hockey» in its tv-packages in other regions as well.

About Company:

VOLIA is a leading Ukrainian national provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-center.

Alina Sigda
Head of PR
tel. / fax: +38 044 364-94-70
info@volia.com
www.volia.com

January 23, 2012, Ukraine.

Media holding «Media Group Ukraine» informs viewers and football fans about plans to launch a HD-version of «Football» channel, especially for the European Football Championship UEFA EURO 2012 ™. VOLIA secured exclusive rights for cable broadcasting of the channel.

TV-channel «Football» is the official broadcaster of UEFA EURO 2012™ and all UEFA EURO matches will be broadcasted live.

HD-version of TV-channel «Football» kicks off simultaneously with the beginning of Euro 2012. It will allow VOLIA subscribers to watch live broadcasts of all matches of European Championship not only in standard definition on «Football» channel, but in HD-quality as well.

«As part of media group, we did everything possible so football fans have seen all the matches of Euro 2012 at the best quality on the whole territory of Ukraine. As a result of sub-license purchase, channel „Ukraine“ will show 15 games and final match, the channel „Football“ will show all the games in digital quality, and thanks to HD-version of the „Football“, all fans will be able to experience all the moments by enjoying the amazing picture in super-quality»- says Theodore Ogarkov, Director General of OOO" Media Group Ukraine.«

«HD-version of TV-channel „Football“ launches simultaneously with Euro 2012. And when Championship will be over, the HD-channel will stay with Ukrainian football fans, where they will be able to watch in HD matches of the most popular world championships », - said Alexander Denisov, Director of TV-channels «Football» and «Football + ».

Eric Franke, CEO of VOLIA, said: «We have secured for all of our customers a unique opportunity to enjoy the highest quality and a clear picture when watching all football matches of UEFA EURO 2012 and other leading European football championships. It is not only an important and welcome news for VOLIA subscribers, but without exaggeration — this is an event that has a strategic meaning for Ukraine’s image as a country that receives numerous foreign guests and can now offer a diverse television product in the best HD quality.»

About Companies:
«Ukrainian Media Group» is Media Holding that was established in 2010 based on TV-channel «Ukraine». Combines the national TV-channel of general interest «Ukraine» sports channels «Football» and «Football +», a regional channel «Donbass», sales house «Mediapartnerstvo», Internet holding «Digital Ventures» production companies «TV Pro».
99.999% of shares belong to the group «System Capital Management».

«Football» (http://footballua.tv) is the first Ukrainian tv-channel devoted exclusively to soccer. It is the official broadcaster of European Football Championship UEFA EURO 2012 ™. In 2011 «Football» holds 12th place in the list of Top Ukrainian TV-channels.

«Football+» broadcasts national championship in England, Germany and Brazil. Exciting duels of legendary clubs: «Manchester United», «Liverpool», «Chelsea», «Bavaria», «Flamengo» and many others.

VOLIA group of companies is a leading Ukrainian national provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-center.
Alina Sigda
Head of PR
tel. / fax: +38 044 364-94-70
info@volia.com
www.volia.com

Kiev, January 16, 2012
VOLIA, a leading provider of cable TV and high speed Internet, officially announced December 2011 results of the measurement of customer satisfaction. According to them, the average index for the customer satisfaction was on the level of 8.28. As of today, this is the best result of the year, and it surpassed the year-end rate that was set on the level of 8 points.

Eric Franke, CEO of VOLIA, said: «The achieved results show that changes in service and in general in the company, are seen by subscribers and evaluated by them at a high enough level. Despite the good result, we see areas that still require our special attention. One of the goals of the project, which we set for ourselves, was to demonstrate how consumers evaluate our service today, how it changes from month to month, and what we do to improve specific areas. This became a very strong motivation for each employee who directly contacts customers. In general, all 20 cities, where VOLIA provides its services showed growth in almost all areas. I would like to thank customers for their feedback; every answer that we received from you is of great importance to us. I also want to thank the staff of the company for effective implementation of the planned changes. As it was previously mentioned, our goal in 2012 is to reach the level of 8.5 points».

According to the December results the average index for the customer satisfaction was on the level of 8,28. The call-center support improved its score to 8,21 points, customer service in contact-centers scored 8.42 points, connection was at the level of 8.60 points, and the technical service received 7,99 points.

About 11,100 subscribers took part in this survey in December. 32 630 customers participated in the survey during Q4 of 2011, and 46 000 have been received overall from the start of the project.

The data is collected in respect to four customer contact points: call-centre, connection service, after-sale support service and contact-centres every time after customer contacts the company. The questionnaire consists of five questions: one of them is general impression of provided from 1 to 10, where 10 is being excellent. Other question help to evaluate service on such parameters as: punctuality, right first time, quality, politeness and competence of VOLIA personnel.

Customer satisfaction results will be officially published on VOLIA website every month.

About Company
VOLIA is a leading Ukrainian national provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-center.

Alina Sigda
Head of PR
VOLIA
tel. / fax: +38 044 364-94-70
info@volia.com
www.volia.com

January 10, 2012, Kiev.

VOLIA is pleased to announce the addition from January 1, 2012 of two new popular sports TV-channels «Tennis» and «Basketball», produced by NTV +, where viewers will be able to watch the broadcast of spectacular sporting events and tournaments from around the world.

Eric Franke, CEO of VOLIA, said: «Sports programs will be in the area of our special attention in 2012. At that, after the successful launch of our package of HD-channels, VOLIA is looking into programs both in digital format and in high definition. I should add that strategic sport this year in Ukraine is football. And very soon we will announce to our customers very good news. «

Fans of Tennis now can watch such exciting tournaments as Grand Slam, Masters series, Davis and Federation Cups, thematic programs, master classes with the stars, equipment testing, prognosis and retrospectives, gossips and scandals, and much more. Tennis commentators include such stars as Dmitriev, Metreveli, Kafelnikov, Myskina — a very powerful team which satisfies the most demanding audience.

Basketball lovers can enjoy watching spectacular NBA matches — the strongest basketball league in the world. In addition, basketball fans will watch the World Championships, Basketball Euroleague, matches NCAA, and programs: «High Europe», «NBA Week," «The Shield and the ball," «NBA close by," the 15-minute news blocks of NBA-live and much more.

With the addition of new channels «Tennis» and «Basketball» the range of sports TV-channels in VOLIA packages becomes wider and more diverse, and better meets the increasing demand of Ukrainian audience in sports. The proposed channels cover important tournaments that are loved by mass audience in our country, as well as specialized sports channels: «Football» and «Football +», «Nash Football «, «Sports 1» and «Sport 2», Viasat Sport, ESPN Classic, Extreme Sports Channel, «Russian Extreme», «Continental Hockey League», as well as new channels «Tennis» and «Basketball».

Please note that subscribers of «Ukraina i svit» basic package will now enjoy a new premium sports channel Viasat Sport, which replaced in this package Eurosport channel, and new channels «Tennis» and «Basketball» in the package «Sport» replaced the channel Motors TV and Eurosport 2, after expiration on 31 December 2011 of the corresponding contracts.

In case VOLIA will reach in future a new agreement with Eurosport on acceptable terms, the cooperation will continue.

VOLIA is a leading Ukrainian national provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-center.

Alina Sigda
Head of PR
VOLIA
tel. / fax: +38 044 364-94-70
info@volia.com
www.volia.com

Kiev, November 11, 2011
VOLIA, a leading provider of cable TV and high speed Internet, officially announced September results of the measurement of customer satisfaction. In October 2011 the average index for the customer satisfaction was on the level of 8.03. As of today, this is the best result in the last three months, and for the first time it surpassed the year-end rate that was set on the level of 8 points.

Eric Franke, CEO of VOLIA comments: «VOLIA is definitely changing. We have declared that customer satisfaction is the number one priority of the company. I am happy, that we show good progress, but on the other hand we know that we still have many areas that need improvement. This year our target is 8, but next year we will raise the level to 8,5. Our strategy „2+1“ is aimed to improve our Service, Products, as well as the way we work. For this we have embarked on a major transformation program, with many projects as well as a significant investment plan. This is not a short term program, still we see customers already appreciating the changes».
As a part of a complex program of changes, VOLIA initiated the Customer Satisfaction Barometer (CSAT) in order to receive daily information if customers are happy with the quality of the customer service, and identify areas requiring further improvement. The company is implementing significant changes on a monthly basis in the business processes of interaction with subscribers, in order to make them simpler and more convenient for clients.

The data is collected in respect to four customer contact points: call-centre, connection service, after-sale support service and contact-centres every time after customer contacts the company. The questionnaire consists of five questions: one of them is general impression of provided from 1 to 10, where 10 is being excellent. Other question help to evaluate service on such parameters as: punctuality, right first time, quality, politeness and competence of VOLIA personnel.

According to the October CSAT-results the average index for the customer satisfaction was on the level of 8,03. The call-center support scored 7.68, customer service in contact-centers scored 8.48 points, connection was at the level of 8.65 points, and the technical service received 8.35 points.

About 9,000 subscribers took part in this survey in October. 22,500 customers participated in the survey during last three months.

As it was mentioned before, VOLIA plans to achieve 8 scores in the end of 2011.
Customer satisfaction results will be officially published on VOLIA website every month.

About Company
VOLIA is a leading Ukrainian national provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-centre.

Alina Sigda
Head of PR
VOLIA
tel. / fax: +38 044 364-94-70
info@volia.com
www.volia.com

Kiev, September 20, 2011
VOLIA, a leading provider of cable TV and high speed Internet, officially announced September results of the measurement of customer satisfaction. As of September 2011 the average index for the customer satisfaction was on the level of 7.69.

Eric Franke, CEO of VOLIA comments: «VOLIA is changing significantly. The Customer Satisfaction is our number one priority. In order to dramatically improve the quality of service, we are embarking on a major transformation program, in which we are changing or optimizing internal and external processes and as a result improving the way the company interacts with customers. We already made a lot of progress and would like to publicly show how customers perceive our services today, how it is changing month by month, and what we do to improve certain issues».

The Customer Satisfaction Barometer (CSAT) was initiated in August in order to evaluate customers’ satisfaction every time after they contact the company. Among important parameters that are evaluated by the Customers are punctuality, right first time, quality, politeness and competence of VOLIA personnel. The questionnaire consists of five questions: with first four being yes-or-no questions and the last one asking to put a mark on the ban score from 1 to 10, where 10 is being excellent. The data is collected in respect to four customer contact points: call-centre, connection service, after-sale support service and contact-centres.

According to the September CSAT-results the average index for the customer satisfaction was on the level of 7.69. The call-center support scored 7.31, customer service in contact-centers scored 8.38 points, connection was at the level of 8.53 points, and the technical service received 8.09 points. The biggest improvement as compared with previous period was shown by contact-centers.

13,500 subscribers took part in this survey during two months. Last month, the average index for the customers’ satisfaction scored 7.63.

As it was mentioned before, VOLIA plans to achieve 8 scores in the end of 2011.
Customer satisfaction results will be officially published on VOLIA website every month.

About Company
VOLIA is a leading Ukrainian national provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-centre.

Alina Sigda
Head of PR
VOLIA
tel. / fax: +38 044 364-94-70
info@volia.com
www.volia.com

Kyiv, Ukraine. October 3, 2011.

Mikhail Dmitrichenko has been appointed new B2B Director of VOLIA, the leading Ukrainian cable TV and Internet provider. This appointment will reinforce the structure of the B2B activities of the company which during the last year has become an area of growth in Ukrainian market.

With more than 10,000 business clients and set of services that are in great demand, such as data-center services, DTV and high-speed internet, VOLIA has a good market position. Company has decided to reinforce its B2B unit, within a major transformation program that started in the company this year.

In his new role, Mikhail will oversee the company’s B2B organization providing business customers with comprehensive data and solutions that fit the unique needs of their business and help solve the real issues they face.

«We decided to speed up our B2B business unit in order to provide our Business Customers with the best products and services. Our key priority is our customers and customers’ satisfaction. VOLIA targets small & middle businesses and have a substantial experience and knowledge in this area», said Eric Franke, CEO of VOLIA. «The new position of Mikhail aims to strengthen the B2B activities of VOLIA. From this perspective, his professional experience turned out to be perfect to settle this important and ambitious project. With more than 10 years of sales and customer service in telecommunications, Mikhail’s understanding of telecommunications coupled with his broad business background will prove invaluable as we continue to focus on servicing our business clients and strengthening our market position. With a strong leader in place, we can continue to leverage the expansion of our services to give our business customers the tools they need to succeed.»

Mikhail Dmitrichenko graduated from Kyiv National Economic University. In 2000, Mikhail joined Golden Telecom. In 2004, he entered Equant Telecom Ukraine (Orange Business Services, France Telecom Group) as Country Manager. In 2006, he joined TeleSystems Ukraine (TM PeopleNet) as National Corporate Sales Manager. In 2007 Mikhail joined UVK (3PL Logistic Operator) as Sales and Clients’ Service Director and from 2010 he worked as a Sales Director in Servus Systems Integration (Payment Solutions).

About Company
VOLIA is a leading Ukrainian provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-center.

Alina Sigda
Head of PR
VOLIA
tel. / fax: +38 044 364-94-70
info@volia.com
www.volia.com

VOLIA has officially announced the first results of Customer Satisfaction barometer

Kyiv, September 28, 2011 — VOLIA, leading national cable TV and high-speed internet provider, has embarked on a major transformation program in order to improve its Customers Service, which is the number one priority within new company’s strategy. To make sure that VOLIA is moving towards its goals, VOLIA is introducing a Customer Satisfaction Barometer to evaluate the satisfaction of its Clients every time after they contact the company.

Eric Franke, VOLIA CEO, comments: ‘We at VOLIA are investing a lot to provide our Customers with the best products and services. Our Customers Satisfaction is the number one priority for our company. To ensure customers’ satisfaction VOLIA has 26 projects in work, which are aimed to optimize internal and external processes and as a result improve the way the company interacts with customers, and provides high quality of service. Our Customer Satisfaction Barometer will allow us on daily basis to assess the overall customers’ satisfaction level in order to identify areas for further improvement and ensure the progress towards the company’s goals«.

VOLIA initiated the Customer Satisfaction Barometer in order to evaluate its customers’ satisfaction every time after they contact the company. It is also one of the main indicators for evaluating the efficiency of partners’ performance. Among important parameters that are evaluated by the Customers are the following: punctuality, right first time, quality, politeness and competence of VOLIA personnel, and these are only some of KPIs to ensure the program’s efficiency.

Satisfaction is measured by scale from 1 to 10, where 10 is being excellent. According to the results of August, 2011, VOLIA’s customers scored servicing at 7,63. The first results are encouraging. It shows that VOLIA is on the right track. It is close to company’s plan of achieving 8 scores in the end of 2011. VOLIA intends to publish CSAT results every month.

The Customer Satisfaction Barometer reflects customers’ opinion and is an important part of a complex transformation process, which has started in the company several months ago. The main objective that VOLIA is pursuing is to improve customer service by making the process of interaction with the company simple and convenient. Among the improvements within the Customer Care Program is the project «Right First Time», to ensure solving customer’s problem during the first contact with the company. Another example is automation of paper workflow at contact-centers to ensure customers’ convenience and process efficiency. Other examples are project «Welcome Pack» to help customers to better understand products and provide useful self-care tools, and project «Early Life Team» — a team of the best experts that closely follow new customer during first 3 months after connection to the services. The Customer Care improvement program was developed by VOLIA experts. Deloitte assists in the project by mobilizing world experts and providing analysis of the best practices that were used by leading global providers.

VOLIA has embarked on major technical upgrade in order improve quality of products, which is another key priority of the company. Some of the first results include increasing Internet speeds up to 4-5 times in September for new and exciting customers, further introducing of DOCSIS 3.0 protocol in regions (Sevastopol, Lviv, Vinnitsa, and Donetsk) and providing speeds up to 150 Mbps. Company will invest about UAH 300 million during next 3 years in technical upgrade.

About Company
VOLIA is a leading Ukrainian national provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-centre.

Alina Sigda
Head of PR
tel. / fax: +38 044 364-94-70
info@volia.com

Video from press-conference made by Hi-Tech Expert

Kyiv, Ukraine. September 12, 2011.

VOLIA, Ukraine’s leading national telecommunications provider, has announced that Mr. Yaroslav Gumeniuk has joined the company’s management team as Chief Marketing Officer (CMO).

In this position Mr. Gumeniuk will be responsible for development and implementation of Volia’s marketing strategy. His responsibilities include leading the process of creating, development and promotion of the company’s portfolio of products to meet the needs of VOLIA’s growing customer base, and strengthening company’s market position.

«VOLIA is changing. Today we are implementing new solutions and ideas. Our main priority is our customers and customers’ satisfaction. Client is ahead of everything we do. Our main focus today to make sure that each subscriber feels the change and is certain that he chose the best product with best quality. Of course, Yaroslav has a very challenging task: not only strengthen the market position of the company, considering onrush of technology, constantly changing environment, and future plans. But also increase the loyalty of our customers. I am confident, that his knowledge, skills, and experience not only will strengthen our team, but also bring fresh ideas to the introduction of new better offerings for our customers, and multiply VOLIA’s potential», said Mr. Eric Franke, CEO of VOLIA

Yaroslav Gumeniuk works in marketing for over 13 years. Held senior marketing positions in the «Nashe Radio», and the FMCG enterprises, such as Lasunya and Olymp. He works in telecommunications from 2006. Participated in Beeline launch in Ukraine, participated in the integration of SkyMobile in VimpelCom Group in Kyrgyzstan. Yaroslav was Head of business analysis department in Kiyvstar for last 3 years.

Experience includes working with brands in the service industry, FMCG and telecommunications, management of communication channels, building and implementation of pricing and product strategy, launching new services, building of regional marketing, trade marketing and merchandising systems.
He graduated from the Economics Faculty of Kiev National Taras Shevchenko University.

About Company

VOLIA is a leading Ukrainian national provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-centre.

Alina Sigda
Head of PR
VOLIA
tel. / fax: +38 044 364-94-70
info@volia.com
www.volia.com

Kyiv, Ukraine. July 13, 2011.

VOLIA, Ukraine’s leading nationwide telecommunications provider, announced today the acquisition of Dnepropetrovsk provider Falstap LLC (TM «CDC») — one of the leading players on the Ukrainian market of pay television and high-speed Internet access.

The Antimonopoly Committee of Ukraine has approved the acquisition of Falstap (Dnepropetrovsk).

Commenting on the event, Eric Franke, CEO of VOLIA, said:
«Dnepropetrovsk is a strategically important city for VOLIA. We believe that the union will guarantee our presence in this region in general and bring more value to our customers. VOLIA is ready to invest in infrastructure, and contribute to the development of Dnipropetrovsk.
VOLIA’s main priority is the interest and expectation of our customers. It will be the foundation of any changes and improvements. Therefore, the main directions of our mutual work will be improving product quality and customer service.
I see great potential in the very professional Dnepropetrovsk team, which is now an important part of VOLIA».

Natalia Pogorelaya, director of Falstap LLC commented:
«Undoubtedly, this is a very important event for our company. I would like to thank Dnepropetrovsk staff for their professionalism and contribution to the company and development of the telecommunications services in our region. They made it possible for us to make a transition to the next level of development. Our combined experience and knowledge will give our clients better quality and a substantially wider range of services that will be much more attractive and affordable for them to buy and use».

VOLIA’s profile
VOLIA is a leading Ukrainian nationwide provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-centre.

VOLIA’s shareholders are: Providence Equity Fund, Goldman Sachs, Eton Park, a family of funds managed by SigmaBleyzer: UGF III and SBF IV, whose investors include the European Bank for Reconstruction and Development (EBRD).

Alina Sigda
Head of PR
VOLIA
tel. / fax: +38 044 364-94-70
info@volia.com
http://www.volia.com/

1 June, 2011. Kyiv, Ukraine.
VOLIA, Ukraine’s leading nationwide telecommunications provider, launches a bundled TV+Internet service using best international practices. The new bundled service will be available for new and existing clients in 19 cities.

The TV+Internet bundle introduces a unified bill and easier customer control (including connection, migration to another package, payment, etc.). Each TV+Internet bundle offers different combinations of Internet speeds and assortments of TV-channels and equipment rental (if necessary).
Additional services option depends upon each city.

New bundle service has already successfully started in Kiev, where customers can choose from nine bundled packages that combine the most popular Internet speeds of 10, 38, and 150 Mbps, and digital TV-channels that are available through social, basic and extended subscriptions.
The prices vary from UAH 99.90 per month (10 Mbps + 40 TV-channels) to UAH 231.90 per month (150 Mbps + 130 TV-channels).
The client has an option to get additional services — premium or HD TV-packages, connection of additional TV-sets, antivirus program, etc. — for additional payment.

Detailed information about the TV+Internet bundle: http://volia.com/eng/bundle/price

«The TV+Internet bundle provides great savings when choosing two services in comparison to buying the services separately», — says Elena Ikonnikova, Director of Customer Care of VOLIA .
«For example, if the client chooses one service — Internet access at a speed of 10 Mbps — the monthly subscription fee is UAH 99.90 per month. If the client chooses the new TV+Internet bundle at the same price of UAH 99.90 per month, the subscription will include more than 40 digital TV-channels and Internet access at a speed of 10 Mbps.
Or, if a client subscribes to the basic TV-package, the monthly subscription fee, including set-top-box rental, is UAH 57.90 per month. The new TV+Internet bundle, which includes the same assortment of 80 TV-channels as well as Internet access at a speed of up to 10 Mbps, will cost just UAH 119.90 per month for a savings of UAH 37.90 per month and UAH455 per year. At the same time, it makes control and payment for the services more transparent and simple».

«Bundled services are one of the major global trends in telecommunication today. And we plan eventually to expand the range of services in bundles. Apart from the obvious cost savings for our subscribers, this proposal greatly simplifies the process of managing services and, very importantly, the process of payment. Now the client, by paying just one bill, saves time and money and by one click can change the TV+Internet subscription. We are confident that our new bundles not only offer an optimal combination of price and content, but also ensure greater transparency and ease of use for our clients. And this is very important area, which we now seriously changing», — says Eric Franke, CEO of VOLIA.

VOLIA’s profile
VOLIA is a leading Ukrainian nationwide provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-centre.

Alina Sigda
Head of PR
VOLIA
tel. / fax: +38 044 364-94-70
info@volia.com
http://www.volia.com/

June 1, 2011 VOLIA celebrates its 9th anniversary on the Ukrainian telecommunications market. Along with VOLIA, Ukrainian digital TV and high-speed Internet at home also marks its 9th year.

In 2002, VOLIA became the first company in Eastern Europe and the CIS countries to provide cable television services based on digital technology (commercial launch of digital TV-packages was on September 1, 2002). Commercial launch of home high-speed Internet took place three months earlier.

«The telecommunication market is changing rapidly, almost on a monthly basis. And we, as market leaders, set ourselves a very important task: to not just respond to the needs of our customers, but to be ahead of their expectations by creating high quality standards of services», — said Sergey Boyko, president of VOLIA.

With the digital TV transition still being implemented in Ukraine, VOLIA has already topped half a million Digital TV subscribers. Subscribers in Kyiv and ten other Ukrainian cities enjoy modern digital technology. Moreover, the company successfully took yet another technological step ahead and became the first in Ukraine to offer metropolitan subscribers cable television in high definition (HDTV).

Taking into account the need of certain categories of customers in high-speed Internet, the introduction of DOCSIS 3.0 allowed VOLIA to offer packages with speeds of up to 150 Mbps. The company plans to introduce these new offerings in additional cities besides Kyiv, and speeds up to 150 Mbps will soon be available to subscribers in Sevastopol, Donetsk, Vinnytsia.

«The next, 10-th year for VOLIA will be a year of very important changes in customer care. We are working to ensure that all processes are transparent, logical and simple for our clients. This project is very important to us and we are confident that our subscribers will appreciate these positive changes. The goal of all changes is to make sure that our customers are confident that they chose the best services in the market «- emphasized Sergey Boyko.

In June, VOLIA launches a bundled TV+Internet service using best international practices. The TV+Internet bundle introduces a unified bill and easier customer control (including connection, migration to another package, payment, etc.). Each TV+Internet bundle offers different combinations of Internet speeds and assortments of TV-channels and equipment rental (if necessary). New bundles not only offer an optimal combination of price and content, but also ensure greater transparency and ease of use for our clients.

VOLIA’s profile
VOLIA is a leading Ukrainian nationwide provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-centre.

Alina Sigda
Head of PR
VOLIA
tel. / fax: +38 044 364-94-70
info@volia.com
http://www.volia.com/

Kyiv, Ukraine. April 18, 2011.

VOLIA, Ukraine’s leading national telecommunications provider, has announced that Mrs. Elena Ikonnikova has joined the company’s management team as Director of Customer Care.

In this position Mrs. Ikonnikova will be responsible for all of VOLIA’s client service operations. Her responsibilities include leading the company’s customer care strategy, deepening customer relationships, and guiding the expansion of the company’s portfolio of services to meet the needs of VOLIA’s growing customer base.

«What I want is a happy and satisfied customer. Elena’s extensive industry background, strong experience in integration activities, and customer understanding made her a very good choice for this position,» said Mr. Eric Franke, CEO & First Vice President of VOLIA. «We expect that with her knowledge we would also be able to change the things which are needed. As we move forward, I’m confident that Elena will be a strong leader in helping us to effectively guide our customer relations.»

Elena works in the telecommunications industry since 1994, and since 1997 has held senior positions in sales and customer service in Golden Telecom, UMC / MTS, the telecommunications group Vega.

Elena’s experience includes the organization of customer care processes, creation and management of direct and indirect sales channels, managing the national network of sales and customer service centers, organization and management of call-center, implementation of quality standards of service, loyalty programs, and implementation of changes and integration of sales and client service during merger processes.

Elena Ikonnikova graduated from Kiev Polytechnic Institute, received MBA degree in 2000, and is trained in various areas of management.

VOLIA is a leading Ukrainian national provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-centre.

Alina Sigda
Head of PR VOLIA
tel. / fax: +38 (044) 364-94-70
info@volia.com
www.volia.com

Kyiv, Ukraine. March 9, 2011.
VOLIA, Ukraine’s leading national telecommunications provider, has announced that Mr. Andreas Bamberg has joined the company’s top management team as Chief Technical Officer (СTО) and as a member of the Management Board.

In this position, Mr. Bamberg will be in charge of the company’s technical strategy and vision, the design and implementation of VOLIA’s network and in ensuring the high quality of service delivery.

«I am excited to transition to this new role at a time when VOLIA is broadening the extent of its services and introducing new technologies all over Ukraine. This is a unique opportunity for me to apply my experience to enhance great technical potential of VOLIA as a leading Ukrainian telecommunication company,» said Mr. Bamberg.

«Andreas has agreed to strengthen our team in the Technical area. He is given company-wide responsibility for current and future product and services strategy and offering to ensure the company’s technology strategy serves its business strategy. I am confident that Andreas, with his unique expertise and experience with some of the largest telecommunication companies in Europe will bring additional value to our management team» said Mr. Eric Franke, CEO & First Vice President of VOLIA.

Andreas Bamberg joins VOLIA from UPC—Cablecom, the largest broadband cable operator in Switzerland, where he has served as Director Network Operation. Prior to that, Mr. Bamberg held executive roles in the telecommunication unit of Deutsche Bahn Vodafone Germany (former Mannesmann Arcor), and Firstmark-LambdaNet.

VOLIA is a leading Ukrainian national provider that offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-centre.

Alina Sigda
Head of PR
VOLIA
tel. / fax: 207-70-92
info@volia.com
www.volia.com

Fashion One TV’s exciting lineup will present the latest Fashion Weeks from around the globe, plus exclusive profiles and interviews with the movers and shakers in Fashion such as designers, photographers and models. Blurring the lines between the worlds of Fashion and Entertainment, Fashion One TV will also showcase celebrity lifestyle, fashion and beauty tips, with an emphasis on Hollywood — the entertainment capital of the world!

«We are very happy with this partnership and excited to provide our clients with a new TV-channel of such a high quality, in both Standard and High-Definition,» said Sergey Boyko, President of Volia. «We aim to satisfy the constantly-growing demands of our subscribers for everything exciting, new and of high quality. Being a trendsetter of the Ukrainian Pay-TV market, we are certain that Fashion One will set a very high mark for the other entertainment TV-channels that are available for our viewers.»

«This is a major milestone on our path into East Europe, and we are pleased and excited to be partnering with Ukraine’s leading cable TV platform,» said Eric Klein, CEO of Fashion One. «We are confident that our definitive content will whet the appetites of our sophisticated and savvy viewers for all things Fashion, Entertainment and Lifestyle, in stunning High-Definition.»

Fashion One HD has been on air since December 1, 2010 as part of Volia’s brand new HD package — ‘Volia HD’. Fashion One TV will be selectively launched in January 1, 2011 via Volia’s cable network that reaches out to 1.3 million subscribers, and viewers are advised to check with Volia on Fashion One TV’s availability in their area and instructions to access the new channel.

About Fashion One

Founded in 2010 in Los Angeles with presence in Paris, Milan and Hong Kong, Fashion One TV is the only international channel that brings to audiences across the world a unique take on Fashion and Entertainment. Fashion One promises over 300 new shows and 600 new clips every season, and covers from fashion weeks around the world to in-depth features on designers, models, photographers in the industry; from red-carpet events to behind-the-scenes of movies set and the latest in Hollywood news and gossip. For more information, visit www.fashionone.com.

About Volia

Volia offers a set of modern telecommunication services: information and entertainment — digital TV and video-on-demand; data communications — high-speed Internet and services of the biggest Ukrainian data-centre. For more information, please visit: www.volia.com.

Amos Choy
Fashion One
amos@bigfootcorp.com
+1(310) 593-49-11