VOLIA — VoIP

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Volia's softswitch is an add-on service for Volia Broadband users. It includes obtaining a VoIP number, call switching with other users of this service, and other features. VoIP allows for PC-to-PC or PC-to-IP voice data transmission.

The charge for the service is UAH 6.85 a month. The service is available to everyone for a fee in all Volia Broadband tariff plans. Thus, users of this add-on service get a trip play service package (3 services: TV, Internet, telephone).

Additional Advantages Over Other VoIP Providers:

Non-billed traffic for voice communication offered by Volia
Unlimited minutes without extra charge
Voice traffic is quite expensive in other computer networks, which bill you separately for Ukrainian and international traffic, depending on whether the network belongs to the UA-IX Ukrainian traffic exchange point.

Additional Features:

Call forwarding (conditional, unconditional)
The Do Not Disturb mode
Voice mail

You can order the service on your own on the Subscriber Website (click on the VoIP button to go to the VoIP section). The VoIP number (a 7-digit number in the Volia network) and access passwords are indicated on the Subscriber Website.

Important! The terms of getting the add-on service Softswitch

To be able to use the service, you should have active Volia Broadband service.
The subscriber decides how to use VoIP and telephone number.
VoIP is available to Softswitch subscribers only. Calls cannot be made outside the network and to the Volia network from the outside.
The ad-on service is for personal use only (not for sale to third parties, commercial use or communication with subscribers outside the Volia network).
To make a call, you need: a PC with a sound card, a microphone, and a headset.
When VoIP traffic is not billed, VoIP traffic statistics are not available.
The VoIP number cannot be changed.
Volia is not liable for performing installation, adjustment, and providing technical, administrative, and informational support for VoIP software, as well as for its quality and possible consequences from installation.
Volia does not install softphones (VoIP software). The subscriber selects software (softphone) and the terms of cooperation with software suppliers independently. The subscriber installs the softphone and the headset independently. All software references made by Volia serve strictly recommendation purposes.
Since the subscriber chooses his own softphone program, all other information about adjustment and operation is given in the operating manual.
Before ordering the service, make sure your softphone is properly adjusted and the service is active by calling the voice mail number 063. To do this, use the VoIP number 11111 (it allows you to call only the voice mail number 063 ). The password for accessing the switch board (VoIP) and voice mail for this number is 11111. The voice box number matches the telephone number, i.e. 11111.
Volia does not guarantee high quality or continuity of voice data transmission, service compatibility with firewall and other proxy servers on the subscriber side.
Volia does not require you to use VoIP. To disconnect the service, click on Disconnect on the Subscriber Website (in the VoIP section).
The voice mode is intended solely for receiving/transmitting voice traffic and related information. If the voice is mode is use for an unauthorized purpose, Volia retains the right to terminate the contract unilaterally, as prescribed by the appropriate section of Volia Broadband Regulations and current terms of providing the service. In this case, voice communication sent by the subscriber to other Volia subscribers but not accepted by them will be considered spam with all ensuing consequences.
If you are a new Volia Broadband subscriber, VoIP will be unavailable for the first three days from the date of the activation of the Internet access service.
Please inform us about your problems and give feedback about the add-on feature by writing to us at voip_abonents@voliacable.com. If possible, please indicate your contract number, VoIP number (MAC address if you know it), information in softphone setting fields, the error indicated, action causing the error (registration, call, voice mail checking), the time (hours, minutes) and duration of the problem.